Telephone & E-Mail Support
HAI offers free telephone assistance (dedicated International Support Department) from 8:30 AM to 5:00 PM (USA Central Time) by calling (504) 736-9810 and pressing 1 or extension 400.
Telephone calls are answered in the order that they are received.
You can also E-mail International Technical Support.
Online Knowledge Base
HAI offers a Knowledge Base to search online for the answers to your questions. The Knowledge Base allows you to get help 24/7.
Online versions are available of HAI's Product Manuals, Product Technical Sheets, and Brochures. Note that Installation Manuals and the Application Directory are only available inside a secure HAI Support website.
A robust program is available for professional installing dealers and building contractors, as well as the general public. There are multiple ways to learn: